4/20/2024 0 Comments Black screen on mac desktopAs a note, clearing your cache will clear any drafts currently in your Drafts view, so please ensure all important data is backed up. I'd like to suggest clearing your app cache and restarting Slack, to see if this solves the issue. You might also want to simply uninstall and reinstall the Slack app. If that doesn't work please try resetting your app data: Click on the three lines in the top left of Slack and then Click on Help >Troubleshooting>Reset App Data So that we can rule this step out, could you mind performing a hard refresh - Ctrl/Cmd + Shift +R If the issue still persists, can you please try the below: Right-click the Trash bin in your Dock and select Empty. Double click to open this folder.ĭelete all files and folders shown by moving them to the trash as well. Press Cmd+Shift+G on your keyboard and enter ~/Library/Containers//Data/Library/Application Support/Slack in the search bar. Right-click any matching search results and select Move to Trash. Then type Slack into the search bar to filter your search results.Įnsure your search results are toggled to search This Mac instead of a specific folder. app, then under Kind, select Application from the dropdown menu. I'm inclined to believe we may be able to solve this quicker with the clean uninstall step and reinstalling from our website instead. Thank you for reaching out to me today and for sending through a screenshot - super helpful! Maybe a coincidence but the productivity biz app “Monday” (also electron) is having a similar issue too - launches to a blank window and eventually requires a force-quit. Both fail to launch.ĭoes anyone have any ideas how remediate this? Or have a complete list of every file that gets installed on macOS?Įdit: Slack is an electron “web app” so I’m pretty sure there is something like a local cache that got corrupted. I have tried both the Mac App Store version and the stand-alone download. I have tried to nuke the app and every resource in ~/ but clearly I’m missing some caches etc. Most of the time I have to force quit the app. Slack works fine on other computers and devices.īehavior: The Slack app launches and the icon appears in a Dock, but the main Slack window is blank/white and nothing ever renders. My account is fine and the website works too. About a week ago Slack quit launching on one of my Macs.
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